Cal DiFalco

Two city-wide priorities, and how to achieve them

• Good governance and professional management: points to 36 years in senior public-sector and executive consulting roles managing multi-million-dollar budgets; wants discipline, scrutiny and value for tax dollars.
• Public-facing customer service standards: residents should know, for example, when a phone call or letter will be answered and how long a property-service request should take.

Two changes to improve City services

Not asked in this interview. (His customer service standards answer appears under citywide priorities.)

Two changes to improve quality of life in Hamilton

• Safe, functioning neighbourhoods: crime and break-ins, mental health crises, pedestrian and cyclist safety in new developments, durable roads and traffic calming.
• Affordability and good-paying jobs in Hamilton so young people and residents can stay in the community and afford homes.

Two priorities for Ward 10

• Responsible development that fits the community and follows meaningful consultation (not rushed or held during work hours); says he isn’t against growth.
• Strong, responsive programs and services for children, families, adults and seniors that are affordable and effective.

Three words for a four-year term (looking back from September 2030)

Experience, integrity, results (“experience to lead, integrity to earn trust, and results that matter”).